InvGate Blog

ITSM 101: When CSI Does More Harm Than Good (and How to Avoid It)

Posted by Kaimar Karu on November 7, 2018 at 8:56 AM
Continual service improvement (CSI) has unfortunately been a long-neglected area in IT service management (ITSM), sometimes viewed as the ultimate post-success undertaking (“We’ll get to that once all of the planned work has been completed” – which is shorthand for “never”). With the publication of ITIL Practitioner, CSI as crucial capability has become significantly more prominent, but the results could often be better. This blog explains why and what to do about it.
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Topics: CSI, Continual service improvement, ITIL, ITSM

ITSM 101: Why Your IT Department Needs Continual Service Improvement

Posted by InvGate on May 3, 2018 at 1:01 PM
As good a place to start as any is: what is continual service improvement (CSI)? Many IT service management (ITSM) professionals, they will know the term from ITIL – the popular ITSM best practice framework – with it being the part of the IT-service lifecycle that looks at the continuous improvement of both IT service delivery and support (it’s the fifth book of the core ITIL publication suite).
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Topics: ITSM, CSI

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