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ITIL Continual Improvement 2021: A needed investment

While our previous ITIL 4 blogs have covered the IT asset management (ITAM), service desk, and risk management practices, the demands of the coming year place an emphasis on the need to improve things. These improvements could relate to operations, services, outcomes, experiences, relationships, or something else. And, ideally, will be managed and delivered via a formalized approach such as ITIL ...