InvGate Blog

DevOps, Agile, ITIL, COBIT and what about those ISOs? There can be a lot of confusion in the IT service management (ITSM) best practice world. But here’s the thing – ITIL, COBIT, and ISO/IEC 20000 all complement each other. So, it’s not a zero-sum game. Used well, the three approaches can be blended together to give a real boost to your service and support customer experience. To help, here are three tips on combining ITIL, COBIT, and ISO 20000 that will help to improve your ITSM practices.

You’ve probably already heard of COBIT – it has been around for a while. If you have, then you might remember COBIT from its days of being an approach that was applicable to those with, shall we say, audit requirements. You might also remember COBIT’s longer name (as was) – “Control Objectives for Information and Related Technologies” – which reinforced its audit-based roots. But it’s just plain-old COBIT now. Like ITIL, and the IT Infrastructure Library nomenclature, the acronym has superseded the longer-form name to reflect the evolved focus and scope of coverage. And if COBIT is potentially of interest to you, especially with the new COBIT 2019 recently replacing 2012’s COBIT 5, please read on for 10 tips on how best to start your COBIT journey.