The COVID-19 pandemic has changed the world. Hundreds of thousands of people have died. Whole countries were locked down. Millions lost their jobs. And now, as businesses try to recover from the impact of the COVID-19 crisis, many will need to make significant cost savings across all elements of business operations, including the IT service desk. To help your organization to deal with this need, this blog looks at how best to provide the necessary IT support for the new normal in the face of business-wide cost-saving initiatives and budget cuts.