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InvGate Blog

10 Tips for Getting Started with Business Relationship Management

Posted by InvGate on October 17, 2018 at 2:38 PM
Is your organization thinking about introducing a business relationship management (BRM) function and role(s)? If so, you might be surprised to know that it’s not that new for IT service management (ITSM), with both ITIL and ISO/IEC 20000 (the international standard for ITSM) introducing the BRM role and process back in 2011. This recognized the changing role of IT service delivery and support organizations and the need for a “mechanism” that brings together the wants/needs, capabilities, and expectations of IT service consumers and providers.
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Topics: Service Desk, Business Relationship Management, BRM

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