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Do User Experience Surveys Work? Demystifying User Research

Let me tell you a story. Some years ago, I was working as a help desk agent at a medical device company. One of the senior VPs of Sales – let’s call him John – was pushing me past the ...

The Ultimate Guide to Service Level Agreements (SLAs)

Service Level Agreements (SLAs) are a crucial part of Service Level...

Patching SolarWinds Serv-U Vulnerability (CVE-2021-35247)

On January 2021, a critical vulnerability known as CVE-2021-35247 was...

Why Task Management is a Crucial Part of Every Service Desk

Organizations spend a lot of resources to make their employees productive....

What to Expect From an IT Service Management Consultant

With the rapid evolution of information technology (IT) used by...

6 Best Practices to Create a Data Center Naming Convention

Naming conventions for assets have a rich, engaging, and often hilarious...

Alan Nance on the Importance of an Experience Optimization Framework

As the world continues on an accelerated course towards digital...

TOPdesk vs. ManageEngine

Are you searching for a detailed comparison between two leading IT Service...

Patching Linux Nimbuspwn Vulnerability (CVE-2022-29799)

Informed on April 2022, the CVE-2022-29799 vulnerability in the...

Patch Windows Common Log File System Driver Elevation of Privilege Vulnerability (CVE-2022-24521)

Discovering and promptly addressing software vulnerabilities is crucial...
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