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Automatic Ticket Assignment: 3 Examples to Streamline your Service Desk

Automatic ticket assignment is one of the simplest yet crucial features of a help desk software. It allows the workflow to keep moving, and at the same time assures an equal distribution of ...

Why Enterprise Service Management Projects Fail

When something works for a specific part of your company, it makes sense...

Asset Management vs. Configuration Management, Simplified

Two of the most important ITSM practices in today’s IT managerial...

What is SCP Protocol? A Complete Guide

When transferring data between systems, it's extremely important to...

Aaron Davenport on How to Create a Long-term Software Asset Management Strategy

Software Asset Management (SAM) is a topic that is seldom discussed in...

The Basics of Enterprise OEM Software Licensing

For a long time, businesses have been using enterprise OEM software...

What are CIS controls? Everything you need to improve your cybersecurity

CIS controls — or, in the long version, Critical Security Controls (CSC)...

BMC Asset Management vs. Flexera One

Do you find yourself at a juncture in your IT Asset Management (ITAM)...

EasyVista vs. Microsoft System Center Service Manager

In the ever-evolving world of IT Service Management (ITSM), choosing the...

SymphonyAI Summit Service Management vs. Aranda Service Management

In a landscape filled with options like SymphonyAI Summit Service...
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