The Service Desk and IT Service Management blog

Marina Lammertyn - April 23, 2024 - 10 min read

6 Things to Consider Before Using AI in Customer Service (+ Examples)

Artificial Intelligence (AI) is rapidly advancing across every industry, but is this technology the right choice for your customer service strategy?

Jorge Farah - April 22, 2024 - 21 min read

Customer Service Management (CSM) is the backbone of creating enduring...

Manuela Aggio - April 18, 2024 - 32 min read

If your organization is looking for guidance on IT Service Management...

Ariel Gesto - April 15, 2024 - 8 min read

*This article was originally published on Unite AI. OpenAI's...

Manuela Aggio - April 12, 2024 - 7 min read

Trying to answer the question of what the future of the workplace will...

Manuela Aggio - April 11, 2024 - 2 min read

From the 27th of April to the 2nd of May, Support World Live 2024 will be...

Kimberly Yánez - April 10, 2024 - 13 min read

Root Cause Analysis (RCA) is the best way to find out what causes an issue...

Celeste Mottesi - April 9, 2024 - 3 min read

Marina Lammertyn - April 9, 2024 - 13 min read

In the world of IT support, artificial intelligence (AI) has become a...

Celeste Mottesi - April 8, 2024 - 16 min read

Ticket Volume is back for another year and we are very excited to announce...

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