InvGate Blog

Leverage Enterprise Service Management Benefits with Multi-Departmental Communication

Posted by Allison Sapiega on June 6, 2018 at 11:00 AM
While ITSM can be approached in many ways, its core objective is to structure the design, implementation and delivery of "services" to improve the efficiency of operations, mitigate risk, and facilitate strategic planning to support business needs. One way to do so, is by using Enterprise Service Management (ESM) technologies.
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Topics: service desk solutions, ITSM, workflows, knowledge base, ESM, enterprise service management

Chesapeake Bay Academy is 'Head of the Class' with Invgate Service Desk

Posted by Allison Sapiega on February 28, 2018 at 11:30 AM
Chesapeake Bay Academy, a private nonprofit school for students with learning differences, needed to improve its IT support capabilities. The school was previously reliant on emails for the notification of IT issues and requests, day-to-day management of IT support operations, and reporting. The legacy system caused problems for both IT and its customers; a fit-for-purpose ticketing system was needed. 
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Topics: business solutions, Choosing Software, Cloud, customer satisfaction, customer service, IT management tools, Service Desk Software, service management, Help Desk Software, Service Desk, InvGate Products, workflows

What’s new in InvGate Service Desk 5.6.12?

Posted by Sabrina Pagnotta on January 18, 2018 at 10:20 AM
We start off 2018 with new features to our products! In InvGate Service Desk 5.6.12 you'll enjoy improvements that optimize your IT service delivery and support. Today we want to take a deeper dive into this version and demonstrate how it will help you in your everyday work. Let’s take a look at what’s new!
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Topics: license management, service desk software features, approvals, workflows

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