InvGate Blog

Panning for Golden Insights from the Historical Backlog

Posted by Pablo Vergne on March 14, 2018

On the surface, determining the status of your service desk historical backlog seems easy. But the scenario becomes more complex when looking at historical data for the week, month, or year. InvGate defines a backlog as “an accumulation of jobs waiting to be solved or completed at any given time”, i.e., pending incidents and requests.

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Topics: Reporting, ticketing system, Help Desk Software, Incident Management, change management, data analytics

What is the difference between a Help Desk and Service Desk?

Posted by InvGate on January 22, 2015
So what's the difference?
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Topics: Choosing Software, help desk, Helpdesk software, IT Management Software, service desk, Service Desk Software, service desk solutions, ticketing system

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