InvGate Blog

Implementing the Social Network Approach to Service Desk

Posted by InvGate on September 22, 2011

Today's technology affords vigorous possibilities. The power of the Internet has permeated the business arena and has opened up opportunities for enterprises worldwide. In order for large organizations to meet ever-expanding global needs, a scalable approach to IT management is a must. By implementing sound IT management solutions, companies are able to address infrastructure issues and cater to customer needs much better – while keeping these business processes streamlined.

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Topics: Customer Service Management, help desk, IT Management, IT management, service desk, Service Desk Software, Social Media, social networking