InvGate Blog

7 Important Questions for Customer Service Week 2015

Posted by InvGate on October 2, 2015

We’re excited to celebrate our everyday heroes from October 5th to October 9th as part of Customer Service Week 2015!  There should be a lot of great content coming from the Twitterverse and it’s going to be an incredible opportunity to socially network with other service pro’s.

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Topics: Customer Service Management, IT Management, Service Desk Software

The Best of the Week in ITSM

Posted by InvGate on September 4, 2015

 

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Topics: IT Management, Service Desk Software

The 3 Critical ITSM Pitfalls you Should Know and Avoid

Posted by InvGate on August 31, 2015

 

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Topics: IT Management, Service Desk Software

How to Manage Fear and Greed To Your Benefit

Posted by InvGate on August 18, 2015

 

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Topics: IT Management, Service Desk Software

How to transition from Email Ticketing to User Self Service

Posted by InvGate on July 17, 2015
Is Count Von Emailticketov draining the value from your Service Desk?
Drive him out with these 7 Simple Steps to User Self Service.
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Topics: email ticketing, end user portal, help desk, IT Management, IT management, service desk, Service Desk Software, user self service

What is Enterprise Service Management?

Posted by InvGate on May 26, 2015

Definition: Enterprise Service Management (ESM) is the application of IT Service Management (ITSM) principles to other areas of an organisation.

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Topics: IT Management, Service Desk Software

What is the difference between a Help Desk and Service Desk?

Posted by InvGate on January 22, 2015
So what's the difference?
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Topics: choosing software, help desk, Helpdesk software, IT Management Software, service desk, Service Desk Software, service desk solutions, ticketing system

Breaking News: InvGate saves the world

Posted by InvGate on December 21, 2012

Watch this to find out how the world was saved on December 21. Even when the end is upon us, you can count on InvGate Service Desk for all your Service Management and Issue tracking needs.

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Topics: Service Desk Software

You need to CARE about your Service Desk

Posted by InvGate on March 23, 2012

At some point in time, we’ve all no doubt heard our colleagues call it the “Helpless Desk” but why was, or sadly, “is” it perceived that way? A big reason is because most are used exclusively in a reactive mode and the community leveraging it only looks to it AFTER something has gone bad. This culture needs to change so that the Help Desk is viewed as a real Service Desk, one that knows what is happening before the users and can advise them of problems before they escalate, rather than being told via an irate phone call during a crisis when it is already too late. So, how can we change this perception while actively transforming it into the Service Desk of the future that we want and need? You need to show that you CARE.

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Topics: customer satisfaction, Customer Service Management, help desk, Helpdesk software, IT Management, IT Management Software, service desk, Service Desk Software, service desk solutions