Chesapeake Bay Academy, a private nonprofit school for students with learning differences, needed to improve its IT support capabilities. The school was previously reliant on emails for the notification of IT issues and requests, day-to-day management of IT support operations, and reporting. The legacy system caused problems for both IT and its customers; a fit-for-purpose ticketing system was needed.
Topics: business solutions, Choosing Software, Cloud, customer satisfaction, customer service, IT management tools, Service Desk Software, service management, Help Desk Software, Service Desk, InvGate Products, workflows
We’re excited to celebrate our everyday heroes from October 5th to October 9th as part of Customer Service Week 2015! There should be a lot of great content coming from the Twitterverse and it’s going to be an incredible opportunity to socially network with other service pro’s.
Definition: Enterprise Service Management (ESM) is the application of IT Service Management (ITSM) principles to other areas of an organisation.
Watch this to find out how the world was saved on December 21. Even when the end is upon us, you can count on InvGate Service Desk for all your Service Management and Issue tracking needs.
Topics: Service Desk Software