We’re excited to celebrate our everyday heroes from October 5th to October 9th as part of Customer Service Week 2015! There should be a lot of great content coming from the Twitterverse and it’s going to be an incredible opportunity to socially network with other service pro’s.
Definition: Enterprise Service Management (ESM) is the application of IT Service Management (ITSM) principles to other areas of an organisation.
Watch this to find out how the world was saved on December 21. Even when the end is upon us, you can count on InvGate Service Desk for all your Service Management and Issue tracking needs.
Topics: Service Desk Software
At some point in time, we’ve all no doubt heard our colleagues call it the “Helpless Desk” but why was, or sadly, “is” it perceived that way? A big reason is because most are used exclusively in a reactive mode and the community leveraging it only looks to it AFTER something has gone bad. This culture needs to change so that the Help Desk is viewed as a real Service Desk, one that knows what is happening before the users and can advise them of problems before they escalate, rather than being told via an irate phone call during a crisis when it is already too late. So, how can we change this perception while actively transforming it into the Service Desk of the future that we want and need? You need to show that you CARE.