InvGate Blog

How to transition from Email Ticketing to User Self Service

Posted by InvGate on July 17, 2015
Is Count Von Emailticketov draining the value from your Service Desk?
Drive him out with these 7 Simple Steps to User Self Service.
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Topics: email ticketing, end user portal, help desk, IT Management, IT management, service desk, Service Desk Software, user self service

What is the difference between a Help Desk and Service Desk?

Posted by InvGate on January 22, 2015
So what's the difference?
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Topics: choosing software, help desk, Helpdesk software, IT Management Software, service desk, Service Desk Software, service desk solutions, ticketing system

You need to CARE about your Service Desk

Posted by InvGate on March 23, 2012

At some point in time, we’ve all no doubt heard our colleagues call it the “Helpless Desk” but why was, or sadly, “is” it perceived that way? A big reason is because most are used exclusively in a reactive mode and the community leveraging it only looks to it AFTER something has gone bad. This culture needs to change so that the Help Desk is viewed as a real Service Desk, one that knows what is happening before the users and can advise them of problems before they escalate, rather than being told via an irate phone call during a crisis when it is already too late. So, how can we change this perception while actively transforming it into the Service Desk of the future that we want and need? You need to show that you CARE.

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Topics: customer satisfaction, Customer Service Management, help desk, Helpdesk software, IT Management, IT Management Software, service desk, Service Desk Software, service desk solutions

Help Desk Software as a Dynamic Approach to IT Service Management

Posted by InvGate on November 11, 2011

Keeping an enterprise operating smoothly requires the right people, the right strategies and well managed information technology. Because IT embraces a world of functions; as such, deploying IT service management in an efficient and accurate fashion is critical. Equally important, decision makers need to keep in mind that the IT service business environment requires a more dynamic approach. This is where the value of comprehensive help desk software for swift, effective and simplified IT support can be fully maximized.

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Topics: business solutions, customer satisfaction, Customer Service Management, help desk, IT Management, IT management, service desk, Service Desk Software

Help Desk: The Tool for Better Infrastructure Problem Solving

Posted by InvGate on October 26, 2011

In an IT business age characterized by countless and recurring infrastructure problems, keeping IT assets well maintained is a task that needs to be seriously undertaken by organizations. To meet this objective, a sound IT management solution needs to be deployed. Service desk – the focal point of communication between companies and their clients – should ensure that users are receiving the right help in a timely fashion for their reported IT problems. In this regard, comprehensive help desk software should be in place.

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Topics: business solutions, customer satisfaction, help desk, Information Technology Infrastructure Library, IT Management, IT management, IT management solution, ITIL, service desk, Service Desk Software

How to Business-Center Your Enterprise with Service Desk

Posted by InvGate on October 5, 2011

In an era of more complex technologies and changing customer demands, it has become imperative for businesses to resort to an IT management solution that can ease their business processes while improving efficiency and cutting costs. Companies are now seeing the need to equip themselves with the necessary solutions that help in starting, sustaining and expanding their enterprise successfully. The help desk software, for instance, has revolutionized the way that IT users can get help with their issues.

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Topics: business solutions, customer satisfaction, Customer Service Management, help desk, IT Management, IT management, service desk, Service Desk Software

How Can Inventory Management Take Advantage from Service Desk

Posted by InvGate on September 30, 2011

The present era characterized by complexity in technology advancements makes it imperative for IT companies to be a step ahead of their customers and end-users when it comes to attending to and dealing with technical issues, and keeping a close eye on the state of their IT infrastructure. For these specific reasons, organizations are turning to help desk software that is conceived essentially to ease technical support management while keeping thorough inventory management goals at bay.

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Topics: Customer Service Management, help desk, inventory asset management, inventory management, IT inventory, IT Management, IT management, ITIL, service desk, Service Desk Software

Implementing the Social Network Approach to Service Desk

Posted by InvGate on September 22, 2011

Today's technology affords vigorous possibilities. The power of the Internet has permeated the business arena and has opened up opportunities for enterprises worldwide. In order for large organizations to meet ever-expanding global needs, a scalable approach to IT management is a must. By implementing sound IT management solutions, companies are able to address infrastructure issues and cater to customer needs much better – while keeping these business processes streamlined.

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Topics: Customer Service Management, help desk, IT Management, IT management, service desk, Service Desk Software, Social Media, social networking