Chesapeake Bay Academy, a private nonprofit school for students with learning differences, needed to improve its IT support capabilities. The school was previously reliant on emails for the notification of IT issues and requests, day-to-day management of IT support operations, and reporting. The legacy system caused problems for both IT and its customers; a fit-for-purpose ticketing system was needed.
Topics: business solutions, Choosing Software, Cloud, customer satisfaction, customer service, IT management tools, Service Desk Software, service management, Help Desk Software, Service Desk, InvGate Products, workflows
If I told you that solving requests in your help desk could be as fun as playing a video game, what would you say? With Service Desk Gamification having fun at work is possible!
Perhaps you’ve once felt that you’ve completed a really challenging task but no one noticed, or that your team should have been rewarded when they overcame tricky issues and achieved great results? Well, let me tell you: these thoughts disappear when Gamification is in place, because it taps into the human need and desire for personal recognition, status, and achievement – plus, it has the thrill of competition.
Persistent in keeping up with emerging and ever-volatile market trends, businesses these days are reliant on information technology. Evidently, IT has been considered as the backbone of many organizations. In this regard, enterprises cannot afford to be passive in ensuring that their IT infrastructure systems are running smoothly, efficiently and effectively. Gone are the days when businesses would remain in a quandary about whether or not strategic IT management matters and why they should invest in it.
Rapidly changing the way people do business, information technology is constantly innovating. The wide-ranging scope of IT has evolved from simple file management to encompass the supply chain, database technologies, customer relationship management, multimedia processing, enterprise resource and Web personalization facets of businesses. Breakthrough IT management software has streamlined otherwise daunting and time-consuming business-related tasks.