InvGate Blog

Customer Service Management Best Practices

Posted by InvGate on September 7, 2011

Placing customers at the heart of any business is a governing formula for the ultimate success of enterprises spanning all industries. Given the rise of social media that is allowing people to talk to at least 130 others at a time, it has become priority for all organizations to build lasting relationships with their customers. Moreover, with fierce competition giving customers more and more options, strategies for the improvement of customer service for bottom line profit have become invaluable.

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Topics: customer relations management, Customer Service Management, help desk, Helpdesk software, IT Management, IT Management Software, IT management solutions, Service Desk Software, service desk solutions

IT Management Solutions: Are They Worth the Investment?

Posted by InvGate on August 29, 2011

Persistent in keeping up with emerging and ever-volatile market trends, businesses these days are reliant on information technology. Evidently, IT has been considered as the backbone of many organizations. In this regard, enterprises cannot afford to be passive in ensuring that their IT infrastructure systems are running smoothly, efficiently and effectively.  Gone are the days when businesses would remain in a quandary about whether or not strategic IT management matters and why they should invest in it.

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Topics: business investment, IT investment, IT Management, IT management, IT management solutions, IT management tools

Get to Know More About ITIL and How It Can Help Manage Your Business

Posted by InvGate on August 12, 2011

It is a widely accepted truth that when it comes to information technology, businesses should ensure uninterrupted operations - simply because IT is indispensable to organizations. IT issues need to be resolved to prevent these from drastically affecting businesses’ bottom line.

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Topics: help desk, Helpdesk software, IT Management, IT Management Software, IT management solutions, Service Desk Software, service desk solutions

How Can Service Desk Software Help Your Company?

Posted by InvGate on August 12, 2011

In the world of information technology, technical support is vital to customer satisfaction. Happy customers translate to repeat business and, ultimately, create a successful enterprise. To optimize the way they evaluate the state of their IT infrastructure, companies turn to IT management software.

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Topics: help desk, Helpdesk software, IT Management, IT Management Software, IT management solutions, Service Desk Software, service desk solutions