InvGate Blog

How to transition from Email Ticketing to User Self Service

Posted by InvGate on July 17, 2015
Is Count Von Emailticketov draining the value from your Service Desk?
Drive him out with these 7 Simple Steps to User Self Service.
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Topics: email ticketing, end user portal, help desk, IT Management, IT management, service desk, Service Desk Software, user self service

Help Desk Software as a Dynamic Approach to IT Service Management

Posted by InvGate on November 11, 2011

Keeping an enterprise operating smoothly requires the right people, the right strategies and well managed information technology. Because IT embraces a world of functions; as such, deploying IT service management in an efficient and accurate fashion is critical. Equally important, decision makers need to keep in mind that the IT service business environment requires a more dynamic approach. This is where the value of comprehensive help desk software for swift, effective and simplified IT support can be fully maximized.

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Topics: business solutions, customer satisfaction, Customer Service Management, help desk, IT Management, IT management, service desk, Service Desk Software

Help Desk: The Tool for Better Infrastructure Problem Solving

Posted by InvGate on October 26, 2011

In an IT business age characterized by countless and recurring infrastructure problems, keeping IT assets well maintained is a task that needs to be seriously undertaken by organizations. To meet this objective, a sound IT management solution needs to be deployed. Service desk – the focal point of communication between companies and their clients – should ensure that users are receiving the right help in a timely fashion for their reported IT problems. In this regard, comprehensive help desk software should be in place.

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Topics: business solutions, customer satisfaction, help desk, Information Technology Infrastructure Library, IT Management, IT management, IT management solution, ITIL, service desk, Service Desk Software

How to Business-Center Your Enterprise with Service Desk

Posted by InvGate on October 5, 2011

In an era of more complex technologies and changing customer demands, it has become imperative for businesses to resort to an IT management solution that can ease their business processes while improving efficiency and cutting costs. Companies are now seeing the need to equip themselves with the necessary solutions that help in starting, sustaining and expanding their enterprise successfully. The help desk software, for instance, has revolutionized the way that IT users can get help with their issues.

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Topics: business solutions, customer satisfaction, Customer Service Management, help desk, IT Management, IT management, service desk, Service Desk Software

How Can Inventory Management Take Advantage from Service Desk

Posted by InvGate on September 30, 2011

The present era characterized by complexity in technology advancements makes it imperative for IT companies to be a step ahead of their customers and end-users when it comes to attending to and dealing with technical issues, and keeping a close eye on the state of their IT infrastructure. For these specific reasons, organizations are turning to help desk software that is conceived essentially to ease technical support management while keeping thorough inventory management goals at bay.

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Topics: Customer Service Management, help desk, inventory asset management, inventory management, IT inventory, IT Management, IT management, ITIL, service desk, Service Desk Software

Implementing the Social Network Approach to Service Desk

Posted by InvGate on September 22, 2011

Today's technology affords vigorous possibilities. The power of the Internet has permeated the business arena and has opened up opportunities for enterprises worldwide. In order for large organizations to meet ever-expanding global needs, a scalable approach to IT management is a must. By implementing sound IT management solutions, companies are able to address infrastructure issues and cater to customer needs much better – while keeping these business processes streamlined.

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Topics: Customer Service Management, help desk, IT Management, IT management, service desk, Service Desk Software, Social Media, social networking

IT Management Solutions: Are They Worth the Investment?

Posted by InvGate on August 29, 2011

Persistent in keeping up with emerging and ever-volatile market trends, businesses these days are reliant on information technology. Evidently, IT has been considered as the backbone of many organizations. In this regard, enterprises cannot afford to be passive in ensuring that their IT infrastructure systems are running smoothly, efficiently and effectively.  Gone are the days when businesses would remain in a quandary about whether or not strategic IT management matters and why they should invest in it.

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Topics: business investment, IT investment, IT Management, IT management, IT management solutions, IT management tools

Challenges and Pitfalls in IT Management

Posted by InvGate on July 6, 2011

Rapidly changing the way people do business, information technology is constantly innovating. The wide-ranging scope of IT has evolved from simple file management to encompass the supply chain, database technologies, customer relationship management, multimedia processing, enterprise resource and Web personalization facets of businesses. Breakthrough IT management software has streamlined otherwise daunting and time-consuming business-related tasks.

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Topics: Challenges in IT management, IT Management, IT management, IT Management Software, IT management tools, IT software, management software, pitfalls of IT management, software metering