InvGate Blog

FUSION 15 - Our Best Of

Posted by InvGate on November 4, 2015

This week, ITSM Pro’s from around the globe have descended on New Orleans for the 2015 Service Management Fusion Conference (#SMFUSION15), hosted by itSMF USA and HDI. We have been keeping up through social media for the past few days and we’ve handpicked some of our favorite moments so far. Have a look!

There have been a number of panel discussions at #SMFUSION15 on various topics but here are a couple that jumped out from the podcast.

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Topics: IT General, IT Management

The ITSM Team Of Tomorrow - Part 2

Posted by InvGate on October 13, 2015

In our last post, we examined how the ITSM Dream Team of tomorrow will look somewhat different than the team of today.  We spent some time looking at the expanding roles and responsibilities that IT teams will face.  We also showed how chemistry between IT, Development, and Operations, is going to the key to successful ITSM in the future.

To add more context to the conversation, we will be hosting a panel discussion on October 22nd with experts from both the Service Management and HR/Recruiting world.  If you ever find yourself managing a team or in a position to hire new talent, you definitely want to check it out!

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Topics: IT Management

The ITSM Team of Tomorrow - Start Building it Today

Posted by InvGate on October 8, 2015

As we dive deeper into the conversation on building your ITSM Dream Team, it’s important to look ahead at what we see as the future of ITSM.  

To add more context to the conversation, we will be hosting a Live Panel Discussion on October 22nd with experts from both the Service Management and HR/Recruiting world. 

If you can’t make it live, don’t worry.  We’ll be recording the session and it will be available on demand! Sign up HERE.

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Topics: IT Management

7 Important Questions for Customer Service Week 2015

Posted by InvGate on October 2, 2015

We’re excited to celebrate our everyday heroes from October 5th to October 9th as part of Customer Service Week 2015!  There should be a lot of great content coming from the Twitterverse and it’s going to be an incredible opportunity to socially network with other service pro’s.

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Topics: Customer Service Management, IT Management, Service Desk Software

How To Empower Your ITSM Dream Team – Mobility

Posted by InvGate on September 30, 2015

 

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Topics: IT Management

How To Empower Your ITSM Dream Team - Part 3

Posted by InvGate on September 28, 2015

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Topics: Asset Management Software, IT General, IT Management

The Best of the Week in ITSM

Posted by InvGate on September 25, 2015

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Topics: IT Management, Uncategorized

How to Build you ITSM Dream Team- Part 2

Posted by InvGate on September 23, 2015

 

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Topics: IT Management

Get In The Game! Do You Know Your ITSM Role?

Posted by InvGate on September 16, 2015

 

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Topics: IT Management