InvGate Blog

Chesapeake Bay Academy is 'Head of the Class' with Invgate Service Desk

Posted by Allison Sapiega on February 28, 2018

Chesapeake Bay Academy, a private nonprofit school for students with learning differences, needed to improve its IT support capabilities. The school was previously reliant on emails for the notification of IT issues and requests, day-to-day management of IT support operations, and reporting. The legacy system caused problems for both IT and its customers; a fit-for-purpose ticketing system was needed. 

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Topics: business solutions, Choosing Software, Cloud, customer satisfaction, customer service, IT management tools, Service Desk Software, service management, Help Desk Software, Service Desk, InvGate Products, workflows

Have Fun at Work with Gamification

Posted by Sabrina Pagnotta on February 14, 2018

If I told you that solving requests in your help desk could be as fun as playing a video game, what would you say? With Service Desk Gamification having fun at work is possible!

Perhaps you’ve once felt that you’ve completed a really challenging task but no one noticed, or that your team should have been rewarded when they overcame tricky issues and achieved great results? Well, let me tell you: these thoughts disappear when Gamification is in place, because it taps into the human need and desire for personal recognition, status, and achievement – plus, it has the thrill of competition. 

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Topics: business solutions, customer satisfaction, customer service, Gamification, IT management tools, service management, InvGate Products

Service Desk Product News- November Edition

Posted by InvGate on November 13, 2015

It has been a HUGE last few months for the Service Desk team, with 4 major releases and the addition of more than 15 new feature improvements. 

Our focus has been on management of shifts, holidays and absences, expanded automation, improved user management and enhanced accessibility from mobile devices.

So what is included in these most recent releases?

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Topics: InvGate Products

All New Service Desk Custom Dashboards

Posted by InvGate on July 27, 2015

 

 
The latest release of Service Desk is here, and it's raised the bar for Real Time Business Analytics.
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Topics: InvGate Products

Service Desk v4.2 is out!

Posted by InvGate on August 12, 2013

We are proud to announce the immediate availability of InvGate Service Desk v4.2.0, packed with exciting new features to continue improving on the product, and satisfy all your request tracking and support needs. Read on for details on what's coming up on the new release.

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Topics: InvGate Products

Introducing InvGate Service Desk Business Analytics

Posted by InvGate on July 11, 2012

Any Service Desk worth its salt needs a custom reporting tool, and InvGate Service Desk is no exception. Some ITSM tools take the Mechanical Turk approach to custom reports, and give you a virtually infinite list of simple, predefined reports:

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Topics: InvGate Products

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