Kimberly Yánez - January 11, 2024 - 28 min read
Including Incident Management software in your IT Service Management (ITSM) strategy has become a critical tool for maintaining the seamless operation of business IT systems. This ...
Manuela Aggio - November 17, 2023 - 6 min read
While theoretical knowledge provides an understanding of useful concepts...
Sophie Danby - October 16, 2023 - 14 min read
IT Operations Management or ITOM is the practice that helps you manage IT...
Pablo Sencio - October 9, 2023 - 2 min read
In the ever-evolving landscape of IT, incident reports stand as crucial...
Melisa Wrobel - August 10, 2023 - 13 min read
Effective Ticket Queue Management prevents tickets from piling up on your...
Matt Beran - December 6, 2022 - 12 min read
"Experience" has become the buzzword for quite some time now. We all think...
Sophie Danby - October 31, 2022 - 7 min read
The IT Service Management practice is very much extended across countries,...
Emiliano Pardo Saguier - September 6, 2022 - 13 min read
Cybersecurity is more important now than ever before. With ransomware and...
Desirée Jaimovich - August 25, 2022 - 12 min read
With the digital transformation in general (and the expansion of the...
Steve Manjaly - June 17, 2022 - 7 min read
Continual service delivery is key to a great customer experience and to...