InvGate Blog

What if InvGate didn't have InvGate?

Posted by Sabrina Pagnotta on April 11, 2018

It’s said that we should practice what we preach. And, at InvGate, we do.

We develop and sell software products, but not a single day goes by without us relying on that same software for our own daily work. We use it to manage and solve the requests of our customers, as well as monitor our assets. At the same time, our customers use our software to help their customers, through fit-for-purpose tools for assets and IT support management. We provide support to thousands of people in more than 40 countries, and we’re proud of the quality of our service.

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Topics: customer satisfaction, customer service, Help Desk, Service Desk, Technical Support

Top 6 Help Desk Software Features That Really Matter

Posted by InvGate on July 19, 2014

"Choosing the right Help Desk software for your organisation isn't easy."If you are considering an upgrade to your existing Help Desk software to offer improved IT support, or are simply looking to work more efficiently and better manage incoming requests, there are a variety of important factors to consider when evaluating the options.

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Topics: Help Desk

Technology driven by customer needs

At InvGate our mission is to help our customers to help their customers, through capabilities designed to optimize IT service delivery and support.

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