InvGate Blog

Chesapeake Bay Academy is 'Head of the Class' with Invgate Service Desk

Posted by Allison Sapiega on February 28, 2018

Chesapeake Bay Academy, a private nonprofit school for students with learning differences, needed to improve its IT support capabilities. The school was previously reliant on emails for the notification of IT issues and requests, day-to-day management of IT support operations, and reporting. The legacy system caused problems for both IT and its customers; a fit-for-purpose ticketing system was needed. 

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Topics: business solutions, Choosing Software, Cloud, customer satisfaction, customer service, IT management tools, Service Desk Software, service management, Help Desk Software, Service Desk, InvGate Products, workflows

What is the difference between a Help Desk and Service Desk?

Posted by InvGate on January 22, 2015
So what's the difference?
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Topics: Choosing Software, help desk, Helpdesk software, IT Management Software, service desk, Service Desk Software, service desk solutions, ticketing system

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