InvGate Blog

InvGate Expands With Strategic Partnerships and Exceptional Products

Posted by InvGate on April 26, 2018 at 11:45 AM
At InvGate our mission is simple: we value customer feedback over industry trends, and think the best business technology is intuitive and easy-to-use. When it comes to our partners we are selective and strategic, with the goal of matching clients with exceptional products and service, driving increased sales and profitability opportunities.  InvGate Service Desk combines power and deep ITIL-based (IT service management) ITSM functionality, with a simple and flexible user interface that keeps us consistently ranked at the top in customer satisfaction. 
Read More

Topics: business solutions, service desk, Help Desk Software, InvGate Products, partners

Chesapeake Bay Academy is 'Head of the Class' with Invgate Service Desk

Posted by Allison Sapiega on February 28, 2018 at 11:30 AM
Chesapeake Bay Academy, a private nonprofit school for students with learning differences, needed to improve its IT support capabilities. The school was previously reliant on emails for the notification of IT issues and requests, day-to-day management of IT support operations, and reporting. The legacy system caused problems for both IT and its customers; a fit-for-purpose ticketing system was needed. 
Read More

Topics: business solutions, Choosing Software, Cloud, customer satisfaction, customer service, IT management tools, Service Desk Software, service management, Help Desk Software, Service Desk, InvGate Products, workflows

Have Fun at Work with Gamification

Posted by Sabrina Pagnotta on February 14, 2018 at 10:01 AM
If I told you that solving requests in your help desk could be as fun as playing a video game, what would you say? With Service Desk Gamification having fun at work is possible! Perhaps you’ve once felt that you’ve completed a really challenging task but no one noticed, or that your team should have been rewarded when they overcame tricky issues and achieved great results? Well, let me tell you: these thoughts disappear when Gamification is in place, because it taps into the human need and desire for personal recognition, status, and achievement – plus, it has the thrill of competition. 
Read More

Topics: business solutions, customer satisfaction, customer service, Gamification, IT management tools, service management, InvGate Products

Help Desk Software as a Dynamic Approach to IT Service Management

Posted by InvGate on November 11, 2011 at 8:03 AM
Keeping an enterprise operating smoothly requires the right people, the right strategies and well managed information technology. Because IT embraces a world of functions; as such, deploying IT service management in an efficient and accurate fashion is critical. Equally important, decision makers need to keep in mind that the IT service business environment requires a more dynamic approach. This is where the value of comprehensive help desk software for swift, effective and simplified IT support can be fully maximized.
Read More

Topics: business solutions, customer satisfaction, Customer Service Management, help desk, IT Management, IT management, service desk, Service Desk Software

Help Desk: The Tool for Better Infrastructure Problem Solving

Posted by InvGate on October 26, 2011 at 9:09 AM
In an IT business age characterized by countless and recurring infrastructure problems, keeping IT assets well maintained is a task that needs to be seriously undertaken by organizations. To meet this objective, a sound IT management solution needs to be deployed. Service desk – the focal point of communication between companies and their clients – should ensure that users are receiving the right help in a timely fashion for their reported IT problems. In this regard, comprehensive help desk software should be in place.
Read More

Topics: business solutions, customer satisfaction, help desk, Information Technology Infrastructure Library, IT Management, IT management, IT management solution, ITIL, service desk, Service Desk Software

How to Business-Center Your Enterprise with Service Desk

Posted by InvGate on October 5, 2011 at 9:43 AM
In an era of more complex technologies and changing customer demands, it has become imperative for businesses to resort to an IT management solution that can ease their business processes while improving efficiency and cutting costs. Companies are now seeing the need to equip themselves with the necessary solutions that help in starting, sustaining and expanding their enterprise successfully. The help desk software, for instance, has revolutionized the way that IT users can get help with their issues.
Read More

Topics: business solutions, customer satisfaction, Customer Service Management, help desk, IT Management, IT management, service desk, Service Desk Software

Technology driven by customer needs

At InvGate our mission is to help our customers to help their customers, through capabilities designed to optimize IT service delivery and support.

 Explore Live Demo

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all