InvGate Blog

10 Tips to make ITSM and ITAM Work Better Together

Posted by InvGate on August 9, 2018 at 6:44 AM
IT service management (ITSM) and IT asset management (ITAM) are often spoken about, and invested in, as two separate corporate IT disciplines. But this is wasteful, and suboptimal, with there being much commonality of focus, and the opportunity for them to be brought closer together to deliver greater business value than if they were to be kept in their respective silos. To find out more, please read the following 10 tips for making ITSM and ITAM work better together.
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Topics: ITAM, ITSM

ITSM 101: Change Management Tips – Preparing for a Change Freeze

Posted by InvGate on July 31, 2018 at 9:33 AM
There will be a number of times throughout the year when it’s in the best interest of your business to invoke a change freeze, i.e. a period when changes are minimized, ideally ceased, to protect business operations. This might relate to busy/critical business periods, times such as seasonal holidays when fewer IT staff will be at work, times when major infrastructure changes are already planned, or similar.
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Topics: change management

10 Tips for Getting Started with Digital Transformation

Posted by InvGate on July 25, 2018 at 9:31 AM
Digital transformation has been the most talked about business and IT trend for the last few years. But, despite the name, it’s more about business transformation than it is digital transformation. Yes, there’s increased exploitation of technology and data, but it’s ultimately about a new way of thinking and working. Please read on to find out more.
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Topics: Digital Transformation

InvGate Service Desk Tasks Module: Divide Efforts and Conquer

Posted by Sabrina Pagnotta on July 18, 2018 at 9:28 AM
Everybody knows it: solving a request isn’t always a matter of executing a single action. Sometimes it takes the joint efforts of different people simultaneously, and it can be difficult to have visibility over each person's contribution without generating specific reports. That's why we created the InvGate Service Desk Tasks module, available as of version 5.7.0, which allows you to atomize the work to be done in a request or in the execution of a workflow.
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Topics: Request Management, ticketing system, Tasks, Service Desk, IT service management, ITSM

10 Tips for Getting Started with DevOps

Posted by InvGate on July 11, 2018 at 12:05 PM
DevOps seems to be taking over the world of IT. But where should your organization start with DevOps? Or, if already dipping its toe into the DevOps waters, what should it do next to increase the chances of delivering against corporate expectations? This blog offers up 10 tips to help you ensure that your organization is considering, and addressing, the things that really matter.
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Topics: DevOps

IT Asset Management Myth Busting

Posted by Vawns Murphy on July 5, 2018 at 7:20 AM
 So, here’s the deal. IT asset management (ITAM) as a capability is something that can really help your organization to get a handle on what’s being used within your IT environment. Done well, it can save your organization money (including third-party spend), drive operational efficiency, and mitigate risk. All too often though, people get bogged down in the detail of ITAM or find excuses (often myths) which prevent them from starting out on what should be a very successful ITAM journey. So, let’s separate the fact from the fiction, with some good old-fashioned myth busting.
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Topics: ITAM

From Organizational Chaos to Effective Service

Posted by Pablo Vergne on June 28, 2018 at 3:02 AM
Philosopher George Santayana once said: “Those who cannot remember the past are condemned to repeat it”. There’s hardly any other quote that could sum up this story so well... We usually say that with our software we help our customers help their customers, and to achieve this we had to start by helping ourselves: we had to organize our operations as a company to achieve the growth that awaited us. As we grew, the need to organize our processes became more evident. We had to continue doing innovative software development, but without neglecting support and post-sales services. Let me tell you the story of that transition, and how we went from organizational chaos to the efficiency in service provision that characterizes us today.
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Topics: Service Desk, Help Desk, service management, customer satisfaction, IT service management

ITSM 101: 10 Tips for Better Problem Management – Part 2

Posted by InvGate on June 20, 2018 at 9:49 AM
Welcome back to part two of this problem management tips blog. You can catch up on the first five tips – related to scope, form design, environment knowledge, absence of a problem management or IT service management (ITSM) toolset, and workarounds – here. Please read on for our next five problem management tips.
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Topics: ITSM

ITSM 101: 10 Tips for Better Problem Management – Part 1

Posted by InvGate on June 13, 2018 at 8:19 AM
 ITIL problem management is an IT service management (ITSM) process that can take your overall service levels from good to great. Why? Because it gets to the root cause of business-affecting IT issues, identifies solutions, and works with other teams – as required – to ensure those solutions are delivered quickly and safely.
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Topics: ITSM

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