Manuela Aggio - April 18, 2024 - 32 min read
If your organization is looking for guidance on IT Service Management (ITSM), there are many possible sources of help. Though some approaches are more popular than others, several ITSM ...
Ariel Gesto - April 15, 2024 - 8 min read
*This article was originally published on Unite AI. OpenAI's...
Manuela Aggio - April 12, 2024 - 7 min read
Trying to answer the question of what the future of the workplace will...
Manuela Aggio - April 11, 2024 - 2 min read
From the 27th of April to the 2nd of May, Support World Live 2024 will be...
Kimberly Yánez - April 10, 2024 - 13 min read
Root Cause Analysis (RCA) is the best way to find out what causes an issue...
Celeste Mottesi - April 9, 2024 - 3 min read
Marina Lammertyn - April 9, 2024 - 13 min read
In the world of IT support, artificial intelligence (AI) has become a...
Celeste Mottesi - April 8, 2024 - 16 min read
Ticket Volume is back for another year and we are very excited to announce...
Manuela Aggio - April 4, 2024 - 10 min read
The process of building and maintaining an IT Service Management (ITSM)...
Daniel Ciolek - April 3, 2024 - 10 min read
Artificial Intelligence (AI) technologies are evolving at breakneck speed....