The Service Desk and IT Service Management blog | Stephen Mann

Stephen Mann

Stephen Mann is an independent IT and IT service management content creator, and a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals. In his career, he’s held positions in IT research and analysis (at IT industry analyst firms Ovum and Forrester), IT service management consultancy, enterprise IT service desk and IT service management, IT asset management, innovation and creativity facilitation, project management, finance consultancy, internal audit, and most recently product marketing for a SaaS IT service management technology vendor.

Stephen Mann - October 13, 2022 - 11 min read

ITIL Certification: Everything You Need to Know to Get Yours in 2023

If you’re thinking about ITIL certifications for 2023, you’ll find a lot of helpful information and guidance here. ITIL certifications are globally recognized as the standard in IT Service ...

Stephen Mann - January 28, 2021 - 4 min read

3 Key ITSM Trends for 2021

When writing about IT service management (ITSM) trends for the year ahead,...

Stephen Mann - January 22, 2020 - 4 min read

Where’s the IT Service Desk Going in 2020

It’s a new year. In fact, it’s a new decade. Perhaps, even the return of...

Stephen Mann - January 9, 2019 - 6 min read

3 Key 2019 Trends for the IT Service Desk

How’s your IT service desk faring? Hopefully it’s meeting all the agreed...

Stephen Mann - September 12, 2018 - 5 min read

Should You Build or Buy Your IT Service Desk Tool?

While IT help desk and IT service management (ITSM) tools have been...

Stephen Mann - March 21, 2018 - 4 min read

The Top 6 Must-Have Technologies for IT Support

Have you ever stopped to think about which of the many capabilities within...

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