InvGate Blog

Sabrina Pagnotta

Technical Writer - Content Strategist

Recent Posts

Have fun at work with Gamification

Posted by Sabrina Pagnotta on February 14, 2018

If I told you that solving requests in your help desk could be as fun as playing a video game, what would you say? With Service Desk Gamification having fun at work is possible!

Perhaps you’ve once felt that you’ve completed a really challenging task but no one noticed, or that your team should have been rewarded when they overcame tricky issues and achieved great results? Well, let me tell you: these thoughts disappear when Gamification is in place, because it taps into the human need and desire for personal recognition, status, and achievement – plus, it has the thrill of competition. 

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Topics: business solutions, customer satisfaction, customer service, Gamification, IT management tools, service management, InvGate Products

What’s new in InvGate Service Desk 5.6.12?

Posted by Sabrina Pagnotta on January 18, 2018


We start off 2018 with new features to our products! In InvGate Service Desk 5.6.12 you'll enjoy improvements that optimize your IT service delivery and support.

Today we want to take a deeper dive into this version and demonstrate how it will help you in your everyday work. Let’s take a look at what’s new!

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Topics: license management, service desk software features, approvals, workflows