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ITSM 101: Why Your IT Department Needs CSI

Posted by InvGate on May 3, 2018 at 1:01 PM
As good a place to start as any is: what is continual service improvement (CSI)? Many IT service management (ITSM) professionals, they will know the term from ITIL – the popular ITSM best practice framework – with it being the part of the IT-service lifecycle that looks at the continuous improvement of both IT service delivery and support (it’s the fifth book of the core ITIL publication suite).
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Topics: ITSM, CSI

InvGate Expands With Strategic Partnerships and Exceptional Products

Posted by InvGate on April 26, 2018 at 11:45 AM
At InvGate our mission is simple: we value customer feedback over industry trends, and think the best business technology is intuitive and easy-to-use. When it comes to our partners we are selective and strategic, with the goal of matching clients with exceptional products and service, driving increased sales and profitability opportunities.  InvGate Service Desk combines power and deep ITIL-based (IT service management) ITSM functionality, with a simple and flexible user interface that keeps us consistently ranked at the top in customer satisfaction. 
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Topics: Help Desk Software, business solutions, InvGate Products, partners, service desk

ITAM 101: 5 Tips for Winning Through Better Collaboration

Posted by InvGate on April 5, 2018 at 10:06 AM
“Collaboration” might seem an overused management buzzword in IT right now, but there’s a reason why – we will often need to work together, across team and even line-of-business boundaries, to deliver better business outcomes. And IT asset management (ITAM) is definitely an area that will be hugely influenced, in success terms, by the level of effective collaboration involved. To help with your ITAM initiative (or program), this blog offers up five tips for leveraging collaboration when starting out or improving your management of IT assets.
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Topics: IT Asset Management

Five Actions to Optimize IT Support Today

Posted by InvGate on March 28, 2018 at 11:59 AM
Most organizations approach IT support management somewhat reactively (think of the familiar phrase of “firefighting IT”). But in today’s world of increased expectations and instant gratification, it’s no longer enough for IT to simply fix something once it breaks. In order to stay ahead, IT support must take a proactive role in its delivery of IT services and support. Even though support management usually implies activities that involve an immediate response, it is possible to plan and manage services so that incidents are less frequent.
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Topics: user self service, SLAs, service desk, backlog, knowledge base

ITSM 101: Top Tips for IT Service Desk Metrics

Posted by InvGate on March 7, 2018 at 4:50 PM
IT service desk staff are often the unsung heroes of IT – the single point of contact for IT-related issues and requests, acting as the frontline between IT and the rest of the business. As far as your employees are concerned, everything begins and ends with the IT service desk as it’s their one-stop-shop for everything from the email service being slow again to “Can I have a new mouse please?”
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Topics: ITSM

ITAM 101: 7 Top Tips for Managing Software Audits

Posted by InvGate on February 7, 2018 at 11:53 AM
Dealing with a software vendor audit can be time consuming, stressful, and costly exercise. Preparation is key, as is having formal software audit practices and underlying  IT asset management (ITAM) and software asset management (SAM) processes in place. This blog offers some practical guidelines on how to manage a software audit situation without panicking, hiding under your desk, or running screaming from the building. 
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Topics: IT Asset Management, Software Audits, ITAM

ITAM 101: 3 Top Tips for Software License Management

Posted by InvGate on January 24, 2018 at 5:48 AM
Software can be a big expense for organizations and thus its effective management can make a big difference to what gets spent on it each and every year. But software license management isn’t just about saving money, it's also about compliance - having the ability to ensure that the software used within your organization is both licensed and used in an optimized way. To that end, an ITAM tool can be an ally.
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Topics: ITAM, Software Audits

ITSM 101: 8 SLA tips for better operations

Posted by InvGate on July 27, 2017 at 7:01 AM
Service level agreements, commonly known as SLAs, are – or should be – critical assets for your IT department as they set out, and agree, the basis for managing the contractual and working relationship between themselves, the service provider, and the customer – the business as a whole, discrete lines of business, or maybe even individual teams. Individual SLAs should describe what has been agreed between both parties for the service across delivery, management, measurement, and improvement. Importantly, SLAs cover accountabilities and responsibilities on both sides of the arrangement, not just those of the service provider.
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Topics: Service Desk

ITAM 101: Getting Started with IT Asset Management

Posted by InvGate on July 19, 2017 at 12:13 PM
Following on from our previous blogs in our ITAM 101 series, we’re at a point where – now we understand the IT asset management (ITAM) basics and have our business case in order – we can get started with our ITAM project (notwithstanding the ITAM quick wins covered in my first blog).
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Topics: IT Asset Management

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