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10 Tips for Getting Started with Business Relationship Management

Posted by InvGate on October 17, 2018 at 2:38 PM
Is your organization thinking about introducing a business relationship management (BRM) function and role(s)? If so, you might be surprised to know that it’s not that new for IT service management (ITSM), with both ITIL and ISO/IEC 20000 (the international standard for ITSM) introducing the BRM role and process back in 2011. This recognized the changing role of IT service delivery and support organizations and the need for a “mechanism” that brings together the wants/needs, capabilities, and expectations of IT service consumers and providers.
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Topics: BRM, Business Relationship Management, Service Desk

ITSM 101: 5 Ways to Improve Your Major Incident Communications

Posted by InvGate on September 5, 2018 at 7:07 AM
The major incident management process can be one of the most important IT service management (ITSM) processes for an organization. A major incident can hurt business operations (and thus revenues). And when a major incident is handled badly it reflects negatively on your organization and will likely increase customer inquiries and complaints. In addition, it can cause issues for your frontline staff because, at best, they face an increased workload and at worst, team morale is damaged. This blog offers 5 ways in which to improve major incident communications and thus minimize the impact major incidents have on all affected.
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Topics: Incident Management, Major Incidents, ITIL

10 Tips for Migrating to the Cloud

Posted by InvGate on August 29, 2018 at 9:18 AM
The public cloud is nothing new, with Amazon Web Services (AWS) now over a decade old (and the original AWS platform over 15 years old). But for some organizations there’s still the need to take their first steps in moving some of their applications and workloads to the cloud, even if it’s not their first attempt to understand how public cloud services work and how best to exploit them. If your organization is looking to migrate some or all of its IT services to the public cloud, then this blog will help – offering up 10 tips that will help with migration.
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Topics: on cloud, Cloud

10 Tips for Providing a Great Service on the IT Service Desk

Posted by InvGate on August 22, 2018 at 6:24 AM
The industry move away from IT help desks to IT service desks has provided many IT organizations – both internal and external – with the impetus to move their attention away from the affected IT asset(s) to the person, or people, impacted by the reported IT issue (plus the business impact of the resultant downtime). But there’s still more that can be done, especially in light of the growing employee/customer expectations around service and support – where the expectations of employees are being driven up by their often-superior, consumer-world experiences.
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Topics: customer service, Service Desk

10 Tips to make ITSM and ITAM Work Better Together

Posted by InvGate on August 9, 2018 at 6:44 AM
IT service management (ITSM) and IT asset management (ITAM) are often spoken about, and invested in, as two separate corporate IT disciplines. But this is wasteful, and suboptimal, with there being much commonality of focus, and the opportunity for them to be brought closer together to deliver greater business value than if they were to be kept in their respective silos. To find out more, please read the following 10 tips for making ITSM and ITAM work better together.
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Topics: ITAM, ITSM

ITSM 101: Change Management Tips – Preparing for a Change Freeze

Posted by InvGate on July 31, 2018 at 9:33 AM
There will be a number of times throughout the year when it’s in the best interest of your business to invoke a change freeze, i.e. a period when changes are minimized, ideally ceased, to protect business operations. This might relate to busy/critical business periods, times such as seasonal holidays when fewer IT staff will be at work, times when major infrastructure changes are already planned, or similar.
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Topics: change management

10 Tips for Getting Started with Digital Transformation

Posted by InvGate on July 25, 2018 at 9:31 AM
Digital transformation has been the most talked about business and IT trend for the last few years. But, despite the name, it’s more about business transformation than it is digital transformation. Yes, there’s increased exploitation of technology and data, but it’s ultimately about a new way of thinking and working. Please read on to find out more.
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Topics: Digital Transformation

10 Tips for Getting Started with DevOps

Posted by InvGate on July 11, 2018 at 12:05 PM
DevOps seems to be taking over the world of IT. But where should your organization start with DevOps? Or, if already dipping its toe into the DevOps waters, what should it do next to increase the chances of delivering against corporate expectations? This blog offers up 10 tips to help you ensure that your organization is considering, and addressing, the things that really matter.
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Topics: DevOps

ITSM 101: 10 Tips for Better Problem Management – Part 2

Posted by InvGate on June 20, 2018 at 9:49 AM
Welcome back to part two of this problem management tips blog. You can catch up on the first five tips – related to scope, form design, environment knowledge, absence of a problem management or IT service management (ITSM) toolset, and workarounds – here. Please read on for our next five problem management tips.
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Topics: ITSM

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